1. Terms of Service
By scheduling an appointment with OptiCom Cabling LLC, you are agreeing to be bound by these Terms of Service. When we speak of “OptiCom,” “we,” “us,” and “our,” we mean OptiCom Cabling LLC. When we speak of “Terms” or “TOS” we mean these Terms of Service. If you do not fully agree with these Terms, you are prohibited from scheduling an appointment with us.
2. Terms of Service Modifications
We may revise these Terms at any time without notice. By scheduling an appointment with us you are agreeing to be bound by the version of these Terms that is posted on our official website at the time of scheduling your appointment.
3. Scheduling and Pre-Authorizations
At the time of scheduling your appointment, we will submit a pre-authorization on your card for the estimated cost of your service, as well as any requested materials, which will place a hold on those funds. The funds will be captured on the day of the appointment or six days from the date of the pre-authorization, whichever comes first. At times, OptiCom may deem it necessary to capture the authorization sooner. If for any reason the pre-authorization is declined at the time of scheduling your appointment, then we may charge your card for up to the amount for two hours of service plus any requested materials. If your billing method is declined, we will contact you to correct any errors in your billing method or for you to provide another billing method. If you are unable to provide a billing method that is approved when a pre-authorization is submitted prior to your appointment, then your appointment may be automatically canceled. If we are unable to successfully run the pre-authorization within one hour of scheduling your appointment, then we may not be able to honor your original appointment date and time, in this event a new date and time may be offered to you; a cancelation of your appointment at this time is still subject to our normal cancellation policy as outlined under point 10 in these Terms.
4. Confirmation of Your Appointment
Once your appointment has been scheduled, you will receive a text message and/or an email message from us with a link to a page that will allow you to agree to these Terms. This action is required to confirm your appointment. If you do not use the included link to agree to these Terms and confirm your appointment before the time of your appointment, then your appointment may be automatically canceled. If you do not use the included link to agree to these Terms and confirm your appointment within one hour of scheduling your appointment, we may not be able to honor your original appointment date and time, in this event a new date and time may be offered to you; a cancelation of your appointment at this time is still subject to our normal cancellation policy as outlined under point 10 in these Terms.
Unless otherwise agreed upon prior to scheduling, our services will be billed at the rate of $249 per hour for each tech on site. Time may also be charged for surveys, planning, design, travel, and the like. Expedited services may be billed at a higher rate. There is a one-hour minimum for all appointments. Any time in addition to the first hour will be prorated. Any materials will be billed to your payment method on file.
6. Changes to Appointments
At times we may be able to accommodate change requests. If we are able to, a rescheduling fee may be billed, this fee will not exceed $249. In the event that you request a change to your appointment date and/or time and we are able to accommodate this request we will adjust the date and/or time of your appointment. However, the 72-hour cancellation window will not change to reflect the new appointment date and/or time. Any cancellations will still be handled according to our standard cancellation policy in relation to the date and time of your appointment when first scheduled. At times OptiCom may contact you to reschedule your appointment based on events outside of our control, such as severe weather, car troubles, illness, governmentally imposed restrictions, or other reasons. No rescheduling fee would be billed if OptiCom has asked you to reschedule your appointment.
7. SMS Messaging
By agreeing to these Terms you are opting in to receive automated SMS messaging from OptiCom LLC at the phone number you provided to us when scheduling your appointment. We may use SMS messages to remind you of your appointment or share other important information related to your appointment. You may opt out of these messages at any time by texting STOP. SMS messages may result in charges from your phone carrier.
Cancellations made 72 or more hours prior to the start of your appointment window may result in a $39 Cancellation Fee. Cancellations made less than 72 hours before the start of your appointment window, as well as any missed appointments or no shows, may be billed the one-hour minimum. Cancellations made due to a technician’s late arrival will not be subject to the one-hour minimum or any cancellation fee only in the event that the technician arrived more than one hour after the end of the confirmed appointment window. Cancelation requests made 24 or more hours prior to your appointment may be made by email or phone call. Cancelation requests made less than 24 hours prior to your appointment must be made by phone call.
After the appointment, any balance owed will be charged to your payment method on file. If we are unable to process your payment for any reason, we will contact you. If the entire balance owed is not paid in full within 48 hours of our contacting you to inform you that your billing method on file has been declined, then a $10 late fee may be added to your total bill for every day that there was a balance owed. If for any reason you are unable to pay your balance in full at the time your appointment is finished, we reserve the right to charge your billing method for smaller amounts which will be applied to your balance owed. We may continue to charge various amounts until your balance is paid in full. Should a balance go unpaid for more than 60 days, you agree to pay any and all costs of collection, including any court and attorneys’ fees.
10. Post Payment
At times, OptiCom may perform work without first requiring a pre-authorization as stated above in point 3. In these cases, an invoice will be generated and emailed to the point of contact once the project has been completed. All payments are due within 14 days (NET14). Invoices may be paid either by ACH bank transfer, wire transfer, or by mailing a check. Late payments on invoices may incur a late fee.
11. Refunds, Returns, or Exchanges
No refunds, returns, or exchanges are allowed for any services, materials, fees, or penalties that have been charged in accordance with these Terms of Service.
Except as specifically set forth in these terms, there are no representations, guarantees, warranties, or conditions to these Terms, express, implied, statutory, or otherwise, regarding any matter, including any implied warranties or conditions of quality, workmanship, safety, legal compliance or fitness for a particular purpose. Without limiting the generality of the foregoing, you acknowledge that your scheduling an appointment with us is based upon your own assessment of OptiCom and not on any reliance on anticipated or projected results and that such an appointment may not result in the accomplishment of any specific goals.
Any issues related to your appointment must be reported to us within 72 hours of the appointment. If you contact us to dispute the work done by a tech during an appointment that took place within the last 72 hours, we will offer to initiate an internal dispute on your behalf. If you choose to open a dispute, we will collect information from you related to your side of the dispute including any evidence you may have. Any evidence that you wish to be considered must be received within 48 hours of opening the dispute. This will be reviewed by at least two members of our management team. After reviewing all available evidence, we will make a good-faith decision in light of all evidence and these Terms. We will follow up with you on the verdict, generally within 3 to 5 business days.
All claims and disputes arising under or relating to these Terms are to be settled by binding arbitration in a location mutually agreeable to all parties involved.
If after paying via credit or debit card you chargeback some or all of the amount billed without a valid basis to do so as deemed valid by OptiCom, your chargeback may be disputed and you may be billed an additional $250 fee which covers the additional cost and time involved in handling such disputes. Should this fee also be charged back, it may also be disputed and you may be billed an additional $250 fee. This may also be the case with any further chargebacks.
16. Events Outside of OptiCom’s Control
If for any reason outside of OptiCom’s control the technician is not able to make it to your appointment on time, such as but not limited to car trouble, severe weather, illness, governmentally imposed restrictions, or other similar events, OptiCom will inform you of alternative appointment dates and times. As mentioned in point 7, no fee would be imposed for rescheduling at the request of OptiCom. Cancelations for reasons outside of OptiCom’s control may still be billed based on our normal cancelation policy as outlined in these terms.
17. Risk or Danger
If there is an above-average level of risk or danger posed to the technician or any other party as determined sufficient by OptiCom, we may either cancel your appointment or end it early. Normal billing policies as outlined in these Terms still apply.
18. Coronavirus (COVID-19) Precautions
Due to the spread of COVID-19, you must wear a mask or other mouth and nose covering during the entirety of your appointment as well as maintain a minimum distance of six feet from the technician at all times. Failure to abide by these safety standards may result in our technician being unable to assist you and may result in a $500 hazard fee being charged.
19. Phone Consultations
A free phone consultation may be offered to assist you in preparing for your appointment. Having the phone consultation forfeits your rights (as outlined above in point 8) to cancel your appointment without paying a one-hour minimum no matter how far in advance the appointment is canceled. A free phone consultation has a maximum time limit of ten minutes. Any time spent on the phone consultation in excess of ten minutes will be appended to the time of your appointment and billed at the same rate.